LEGAL

Terms of Use

Who we are

VKTRS is a software brand operated by RAUMLAB PTY LTD, Australia.

Throughout this page, “VKTRS”, “we”, “our” and “us” refer to RAUMLAB PTY LTD.

Acceptance

By accessing this website or using any VKTRS product or service you agree to these Terms.

If you do not agree, please do not use the website or our software.

Our Products

VKTRS develops software, utilities and online services primarily for Graphisoft® Archicad® users.

Some products may be released as prototypes, beta software or early-access services. These versions may change without notice and may contain incomplete functionality.

Accounts

Certain products require an account. You are responsible for maintaining the security of your account credentials and for all activity undertaken using your account.

Acceptable Use

You agree not to:

• interfere with or disrupt our services
• attempt to reverse engineer software where prohibited
• upload malicious code
• use VKTRS for unlawful purposes
• attempt unauthorised access to our systems

Intellectual Property

Unless otherwise stated, all software, branding, documentation, graphics and content remain the intellectual property of RAUMLAB PTY LTD or its licensors. Nothing on this website transfers ownership of our intellectual property.

Third-Party Products

Some VKTRS services integrate with third-party platforms including Graphisoft, BIMcloud, Lemon Squeezy, Mailchimp, OpenAI and others. Those services remain subject to their own terms and privacy policies.

Availability

We aim to provide reliable services but cannot guarantee uninterrupted availability. Scheduled maintenance, software updates and unforeseen outages may occasionally affect access.

Limitation of Liability

To the maximum extent permitted by law, VKTRS is not liable for indirect, consequential or incidental damages arising from the use of our website, software or services.

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law or other applicable legislation.

Changes

These Terms may be updated from time to time. The revision date at the top of this page indicates the current version. Continued use of VKTRS after changes constitutes acceptance of the updated Terms.

Privacy Policy

Our Commitment

Privacy is fundamental to trust. We collect only the information necessary to provide and improve our services and we never sell personal information.

Information We Collect

Depending on how you interact with VKTRS we may collect:

• name
• email address
• organisation
• billing information
• account details
• support requests
• software licence information
• website analytics
• diagnostic information submitted by our products
• information you choose to upload

How We Use Information

We use information to:

• provide software and services
• manage subscriptions
• process payments
• provide technical support
• improve product reliability
• communicate important service updates
• comply with legal obligations

We do not use customer project data to train publicly available AI models.

Legal Basis

Where GDPR applies, we process personal information on one or more of the following legal bases:

• performance of a contract
• legitimate business interests
• legal obligations
• your consent, where required

International Data Transfers

VKTRS is based in Australia. Your information may be processed in Australia or by carefully selected service providers located in other jurisdictions. Where required, we use appropriate safeguards for international data transfers.

Data Retention

We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and protect legitimate business interests. Where practical, uploaded customer data is deleted once processing has been completed or in accordance with the applicable product retention policy.

Security

We apply reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss. No online service can guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• access your information
• correct inaccurate information
• request deletion
• restrict processing
• object to processing
• receive a copy of your data
• withdraw consent where processing relies upon consent

To exercise these rights, please contact us using the details below.

AI & Customer Data

Many VKTRS products process customer-generated project information.

Unless explicitly stated otherwise:

• you retain ownership of your data
• we process data only to provide the requested service
• customer data is not sold
• customer data is not used to train public AI systems
• only authorised systems and personnel may access data when necessary to provide support

You are responsible for ensuring you have the necessary rights to upload any files processed through VKTRS.

Cookies

Our website uses cookies and similar technologies to operate correctly and to understand how visitors use the site.

Type	Purpose
Essential	Core website functionality
Preferences	Remember user settings
Analytics	Anonymous website usage statistics, subject to consent where required

Visitors from jurisdictions requiring consent will be presented with an appropriate cookie consent mechanism before optional cookies are used.

Third-Party Services

VKTRS relies on trusted third-party providers including:

• Lemon Squeezy
• Mailchimp
• Google Analytics, where enabled
• OpenAI, where applicable
• Cloudflare, where used

Each provider processes information according to its own privacy policy.

Contact

Questions regarding privacy, security or these Terms may be submitted through our GET IN TOUCH form.

RAUMLAB PTY LTD
Sydney, NSW, Australia

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Where mandatory consumer or privacy legislation applies in another jurisdiction, nothing in these Terms limits those statutory rights.